Zipli Cars Pty Ltd Privacy Policy

Privacy Policy for Zipli (zipli.com.au)

Last Updated: Mon 9 June

Zipli Cars Pty Ltd (ABN 58 664 897 107) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your information1 in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).2

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information.

• Identity and Contact Information: Your name, address, email address, phone number, date of birth, driver's license details, and other identifying information.
• Usage Information: Information about how you use our website and services, including vehicle booking details, trip information (start and end locations, times, distances), payment information, communication logs, and website activity.
• Vehicle Data: Data collected from the vehicles you use through our service, such as location, mileage, fuel level, and vehicle condition.
• Technical Information: Your IP address, browser type, operating system, device information, and website analytics data.
• Payment Information: We require credit card details or other necessary payment information to process your bookings and payments. Please note that we may use third-party payment processors who have their privacy policies.
• Communications: Records of any communications you have with us, whether by email, phone or through our platform.
• Location Data: Precise location data may be collected through our mobile application and vehicles to facilitate the carsharing service. We will obtain your consent before collecting precise location data.

2. How We Collect Your Information

We collect your personal information in the following ways:

• Directly from you: When you register an account, make a booking, contact us, or interact with our website or services in any other way.
• Automatically: Through the use of cookies and other tracking technologies when you visit our website or use our app.
• From vehicles: Through onboard systems in the vehicles you use.
• From third parties: Such as payment processors, insurance providers, and identity verification services.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and manage our carsharing services, including processing bookings, facilitating vehicle access, and managing your account.
• To communicate with you, including providing booking confirmations and updates and responding to your inquiries.
• To process payments and manage billing.
• To verify your identity and driver's license.
• To monitor and analyze usage of our services to improve and personalize your experience.
• To ensure the safety and security of our users and vehicles, including investigating accidents or incidents.
• To enforce our terms and conditions.
• To send you marketing and promotional materials about our services and offers (where you have opted in to receive such communications). You can opt out at any time.
• To comply with legal and regulatory obligations.

4. Disclosure of Your Information

We may disclose your information5 to the following third parties:

• Other users: In limited circumstances, such as when reporting damage to a vehicle, you may be required to provide additional information.
• Service providers: Including payment processors, identity verification services, IT support providers, data analytics providers, and marketing agencies. We ensure these providers are contractually obligated to protect your information.
• Insurance providers: In the event of accidents or insurance claims.
• Law enforcement and regulatory authorities: When required by law or to protect our rights and safety or the rights and safety of others.
• Related entities: Our subsidiaries and affiliates.
• In the event of a business transfer: If we sell or merge our business, your information may be transferred to the new owners.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, disclosure, or destruction. These steps include:

• Using encryption and secure storage technologies.
• Implementing access controls and security procedures.
• Regularly reviewing and updating our security measures.

However, no method of transmission over the internet or electronic storage is entirely secure.7

6. Access to and Correction of Your Information

You have the right to access the personal information we hold about you and to request its correction if it is inaccurate, eight incomplete, or outdated. If you wish to access or correct your personal information, please get in touch with us using the details provided below. We may require you to verify your identity before providing access to or correcting your information.

7. Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activity on our website. This helps us to improve our website and provide you with a better user experience. You can manage your cookie preferences through your browser settings.10

8. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices11 of these third-party websites. We encourage you to review their privacy policies before providing12 them with your personal information.

9. Data Transfers Outside of Australia

We may transfer your personal information to service providers located outside of Australia. In such cases, we will take reasonable steps to ensure that your data is treated in accordance with the Australian Privacy Principles.

10. How to Make a Complaint

If you have any concerns about how we have handled your personal information or believe we have breached the Australian Privacy Principles, please get in touch with us using the details below. We will investigate your complaint and aim to resolve it in a timely manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).13

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please get in touch with us at:

Zipli Cars Pty Ltd

74 Pacific Parade, DeeWhy NSW 2099

Email: ping@zipli.com.au

Phone: 0400141341

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the 14 updated policies on our website. Your continued use of our website and services after any changes constitutes your acceptance of the revised15 Privacy Policy.